RETURN POLICY
To make a return, follow this procedure:
1. Fill out the online return form by clicking on "Returns" in the Order History of your account. After completing the procedure, we ask you to return it within 30 days.
2. Please make sure the returned items are unworn, are in their original condition, with all tags attached, including gift boxes.
3. Place the item(s) in the original packaging used for shipping and stick the return label provided on top of the original label.
After your return is back in stock, please allow 5-7 business days (depending on the period) for it to be processed. If the return does not meet the conditions indicated, it will be sent back to you. Once your return has been accepted, your purchase will be refunded and you will receive a confirmation email.
EXCHANGE IS NOT ARRANGED
FREQUENT QUESTIONS
WHERE MY ORDER?
can check order via tracking attached in email.
for any clarifications, please contact customer service
HOW TO CARE FOR YOUR JEWELERY?
For BRASS jewellery, please always avoid soap and water, and chemicals.
STEEL jewels, on the other hand, are stainless, despite being in contact with water
IS IT POSSIBLE TO COLLECT THE ORDER AT THE STORE?
YES, you can choose the store pick-up option, the order will be prepared in 3 days.